Customer and Technical Support
Before contacting our technical support team, visit our website at https://hs.byu.edu.
If you need further help, our technical support team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. MST/MDT by calling 801-422-6058 or emailing highschool@byu.edu. Students will need to provide your BYU Net ID when requesting help from customer service departments.
Student Success Center
At BYU OHS we have the amazing opportunity to partner with the BYU Student Success Center (SSC). The SSC has a highly qualified staff that is creating programs to support our students. They hire current BYU students to act as mentors that have been specifically trained to work with high school students.
In cooperation with the SSC, we have created policies and processes for helping our students be successful in their classes. Please see information about our Mentoring Program, including our BYU OHS Academic Success Plan Policy. We have created a system that will send out an email every other week when a student's grade falls below a B. Information on these emails will include current grade, recommended interventions, and required action.
Please schedule with ANY mentor using this link. Here is a short video explaining how to do that if you are not sure how to use our scheduling system. If you have any issues with scheduling or questions about the mentoring program, please reach out to peermentoring@byu.edu, and they will be happy to help.
Peer Mentors will send out regular email communication to support BYU OHS students as needed.
Peer educators, mentors, tutors, etc. are available for specialized and individualized organizational and instructional support at the request of Parents and students.
Every BYU OHS student is assigned a Peer Mentor that they are encouraged to contact when they need additional support. You will also have access to other Peer Mentors as needed if your Peer Mentor isn’t available. Your Peer Mentor will reach out to you at the beginning of the school year to ensure you know who they are and how they can support you.
Please visit academicsuccess.byu.edu to learn more about the Student Success Center.
Academic Improvement Plan (AIP)
The AIP is designed to provide targeted support and assistance to students who are struggling academically at BYU OHS. The goals and purposes of the AIP are to help students improve their academic performance and successfully progress through their coursework and for students to realize they are not alone, to use their strengths in a more meaningful way, and to bring the BYU OHS Administrator and those who can help students onto their team.
Students deemed at risk of failing or who have failed one or more classes will be required to participate in an AIP process. Students who are eligible for AIP may be identified by teachers, support services, or through the school's monitoring system. Students and their Parents will be notified of the need for AIP participation and informed about the specific class or classes in which the student is struggling.
Students will assess their current high school experience, set goals for future success, and then talk with a BYU OHS Administrator. The BYU OHS Administrator stands ready to listen to students’ experience, capitalize on their strengths, help them set goals, and help them connect to meaningful resources.
Students who are required to participate in AIP may be required to participate in additional support services, such as tutoring, study sessions, or academic counseling. Regular progress monitoring will be conducted to assess the student's improvement and make any necessary adjustments to the AIP.
Students who have been invited to participate in AIP are required to successfully complete an AIP before they will be allowed to enroll in future semesters. This is not intended as punishment; rather, the purpose is to help students evaluate and improve their success in school by meeting with trained educators who can help students identify and utilize resources that will help them succeed at and graduate from BYU OHS.
If a student declines an invitation to participate in AIP or fails to make satisfactory progress as outlined in the AIP, consequences may include but are not limited to:
- Restriction from participating in extracurricular activities.
- Required participation in Student and/or Parent conferences to discuss the student's academic challenges.
- Additional academic sanctions as deemed appropriate in the sole discretion of BYU OHS educators.
- Suspension or termination of enrollment at BYU OHS.
Exceptions
Exceptions to AIP requirements may be granted in rare circumstances. Follow this formal petition procedure:
- The student/Parent sends a written petition to the principal.
- The principal reviews and gives approval or denial in writing to the student/Parent. The principal has the final decision-making authority, subject to review by the superintendent and governing board.
